Contact Us
Contact For Any Query
Address
No. 288, Fuxing 1st Rd., Wujie Township, Yilan County 268017, Taiwan (R.O.C.)
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Frequently Asked Questions
You can book directly through our website by selecting your preferred tour and date, then clicking the "Book Now" button or select the "Trips"page to check more tours.
Yes, we accommodate large groups. Please contact our support team for groups larger than 10+ people for special arrangements.
Absolutely! We can customize any of our itineraries for private groups. Please email us for a quote.
Most tours run rain or shine. If weather conditions are dangerous, we will contact you to reschedule or provide a full refund.
Our policy strictly follows the standard consumer protection regulations set by the Taiwan Tourism Administration:
41+ days before: Full refund
(minus administrative expenses if incurred)
31 to 40 days before: 10% fee
21 to 30 days before: 20% fee
2 to 20 days before: 30% fee
1 day before: 50% fee
Same day / No-show: Non-refundable
41+ days before: Full refund
(minus administrative expenses if incurred)
31 to 40 days before: 10% fee
21 to 30 days before: 20% fee
2 to 20 days before: 30% fee
1 day before: 50% fee
Same day / No-show: Non-refundable
We prioritize safety and provide insurance for every participant. All our licensed guides are trained in first aid and have deep knowledge of the local terrain.
We offer various levels of difficulty. Most city tours are easy walks, while mountain hikes require a moderate fitness level.
We recommend comfortable walking shoes, a water bottle, sunscreen, and a light jacket.
Tips are not included and are entirely at your discretion. If you enjoyed the tour, a small tip is a great way to show appreciation.
For your peace of mind, every participant is covered by our official Travel Liability Insurance (up to NT$2.5 million for accidents and NT$200,000 for medical expenses) as required by Taiwan law.
Yes, absolutely! All of our tours are family-friendly and open to children. However, please note that some itineraries involve hiking or outdoor activities. We highly recommend that parents check the itinerary description to ensure it matches their children's physical capability.
Our tours start promptly. If you are running late, please call your guide immediately. We can only wait for a maximum of 10 minutes.
Yes, all our meeting points are located near MRT stations or major bus hubs for your convenience.
We currently accept Bank Transfer (Remittance) only. Once you submit a booking request, we will send you our banking details. Please ensure that any international wire transfer fees are paid from your end so we receive the full tour amount.
Our website processes payments in USD, but your bank will automatically convert it to your local currency at the current exchange rate.
“We booked this tour looking for a break from Taipei, and it exceeded all expectations! The itinerary is perfectly balanced. Day 1 at the Kavalan Distillery and making our own scallion pancakes was so much fun. The absolute highlight was Day 2—hiking through the misty ancient forests of Taipingshan, followed by a relaxing soak in the hot springs. Our guide Lina was incredibly knowledgeable and spoke fluent English. If you want to experience the authentic beauty of Taiwan, book this tour now!”